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A company is considering several Customer Relationship Management (CRM) providers and wants to understand what customizations each platform can offer. What is a good indicator of a CRM software’s customization capability?

the robustness of the Application Programming Interface (API)

the quality of the user interface and user experience

the amount of user traffic the CRM platform can handle

the market share held by the CRM platform provider

Shubham Haldkar Changed status to publish 17, June ,2022
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